Privacy Policy

Our privacy policy is set out to underline the new rights for individuals within the new laws. The Data Protection Act 1998 was replaced by the General Data Protection Regulation (GDPR) on 25 May 2018. This major change has occurred to help protect and unify the way that an individual’s data is managed throughout the European Union (EU). Our privacy policy is to let you know how we will look after your personal data and information as Rider Focus Physiotherapy Ltd treats your privacy seriously.


Rider Focus Physiotherapy Ltd

We are a private limited physiotherapy company that specialises in treating horse riders. Rider Focus Physiotherapy Ltd is the data controller and is contactable using this email -


What Information do we collect?

We take your personal details such as name, date of birth, contact number, email address and home address for our patient database. This enables us to contact you regarding any appointments you book and send you exercise programs following your physiotherapy sessions. We collect this data through our GDPR compliant website, our online booking system, Cliniko, or personally via email or telephone. 


We process your data under the lawful basis of ‘consent’ as we will ask for your verbal consent during your initial assessment.  If we share your information we will have gained your  ‘Consent’ to do so, in most cases this will be verbal.  We would only pass on information to relevant  We process your health data under the specific regulation of the GDPR guidelines; – (h) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3.


We will ensure that all personal data is collected, held and when required transferred in line with GDPR ‘good practice guidelines’.


The rights of individuals (Data Subjects) whose data we process

The GDPR regulations give the below rights to ‘data subjects’:

* Right to be informed – regarding how we legitimately process your data.

* Right to access – any data we have about you.

* Right to rectification – of any data you inform us inaccurate.

* Right to erasure – of your data (‘right to be forgotten’) unless we are legally obliged not to.

* Right to restrict processing – to prevent further processing of the data we hold.

* Right to data portability – you may request we transfer your data to another data controller

* Right to object – to processing, profiling, direct marketing and some forms of research

* Right to question automated decision making – i.e. profiling

We will ensure we comply with your requests regarding your rights under GDPR unless there is a legal reason for us not to do so.


How long do we retain data for?

There are differing legal ‘retention periods’ we must comply with for example medical and personnel records. Personal data will be held for no longer than is in the interests of the individual. For example, to destroy medical records for a patient would potentially result in poor service as we may be required to go through a lengthy process of retaking information that had previously been provided. We may at any point be requested for information from an individual, so it is in their legitimate interests to keep this on file. Individuals have the right at any time to ask for their data to be destroyed or transferred (providing we that we are not legally bound to keep the data).

Information collected through our website

When you visit Rider Focus Physiotherapy Ltd website, as is usual on almost all websites, the server automatically collects anonymous information such as; –

* IP address

* Date and time of visit to the website

* The pages visited

* The browser used

* The country from which you are accessing the website

* The language of the browser used

* The website from which it is accessed

* The search word/s used

* The type of connection

* The operating system

The only reason this information is collected is to constantly improve the user’s website experience.

We do not collect any personal information other than information that is knowingly or voluntarily given. Visitors will not be contacted by us unless such information is given, and contact is specifically requested.

Links to external websites

Rider Focus Physiotherapy Ltd takes no responsibility for data collected from external websites. 

How to contact us

If you have any concerns on how we process or use your data please do not hesitate to contact us at or call 07470177276.